HR software for Hospitality | Sense HR

HR software for UK hospitality.

Hotels, restaurants, bars and venues run on shift patterns, mobile-first staff, late-night clocking and tronc. Sense HR is UK HR software that runs the people side of hospitality without the chaos.

Hospitality workforces don't fit generic HR software.

87%

Annual hospitality churn. Hospitality runs the highest staff turnover of any UK sector. Without automated hiring, onboarding and right-to-work, HR is permanently three steps behind.

£3k/mo

Lost from no-shows. One no-show on a Friday-night kitchen shift means agency rates or covers running ragged. Manual cover-finding doesn't scale.

5+

Apps per venue. Most hospitality groups use a separate shift pattern tool, a separate clocking system, an HR tool, payroll — and run tronc in spreadsheets.

The Sense stack for hospitality.

Mobile-first for staff who don't sit at a desk.

Every team member gets the Sense app. Clock in, see their shift pattern, swap shifts, book holidays, see payslips — all from their phone. No printer required.

Shift patterns built around service.

Build shift patterns by venue, by section, by service window. Skill-mix rules so you never publish a shift pattern without a chef qualified for the kitchen.

Cover gaps before service starts.

Sense Automate attendance workflows watch live attendance across venues. Spots no-shows in 5 minutes and offers the shift to qualified, available staff before your manager picks up the phone.

Onboarding for high churn.

RTW, food hygiene, alcohol licensing, allergen training — one workflow per role. New starters on shift faster, fully trained.

Tronc and tips, handled properly.

Track tronc, service charge and tip distribution by venue, by service. Outputs straight to payroll for HMRC-compliant treatment.

Hours to payroll without the chase.

Approved hours flow into Sage, Xero or BrightPay every week with shift premiums and tronc applied. Managers approve from their phone.

Built for everyone in service.

Front of house

Servers, bartenders, hosts. Mobile shift pattern, mobile clock-in, mobile payslips.

Kitchen

Chefs, KP, prep. Allergen training tracked. Service-window shift patterns.

Bar & cellar

Bartenders, bar-backs, cellar teams. Late-shift clocking, age verification.

Housekeeping

Hotel housekeeping, room attendants. Geofenced mobile clock-in by room block.

Reception & reservations

Front desk, concierge, reservations. Multi-channel comms via Slack/Teams.

Management

GMs, deputy managers, supervisors. Approval inbox, headcount dashboards.

Events & banqueting

Casual staff for one-off events. Bulk casual onboarding, single-shift bookings.

Head office

Finance, HR, marketing, ops. Multi-venue roll-up reporting.

Common hospitality HR software questions.

Does Sense HR handle tronc and tip distribution?+

Yes. Tronc, service charge and tips are tracked per venue and per service, with distribution rules by role. Outputs flow into payroll for HMRC-compliant tronc treatment.

Can we onboard a one-night casual via the same system?+

Yes. Casual / zero-hours staff can be onboarded in minutes with a stripped-down RTW + basic info flow, then attached to single shifts. No need for a separate casual-staff tool.

How does it work across multiple venues?+

Sense HR is structured around venues. Each venue gets its own shift pattern, its own clock, its own GM view. Head office gets a roll-up across the group. Multi-entity supported on Elite.

What about hotel housekeeping, where staff move between rooms?+

Housekeeping clocks in via the mobile app with geofencing by floor or room block. You can also see room-attendant time per room to spot productivity outliers.

Will it manage our food hygiene and allergen training?+

Yes. Each kitchen role has its own training matrix — Level 2 Food Hygiene, allergen training, HACCP. Sense tracks completion and flags renewals before they lapse.

How quickly can we go live?+

Typical hospitality go-live is 3–4 weeks. Multi-venue groups often roll out venue by venue across 2–3 months.

Is Sense cheaper than running rota + tip + HR separately?+

Usually yes. Most hospitality businesses run 4–5 tools. Sense bundles HR, T&A, shift patterns, tronc and workflow automation into Elite. Talk to us for a total-cost comparison.

What if our GMs already publish rotas in RotaCloud or Papershift?+

Keep them. Sense integrates with RotaCloud, Papershift and Chronicle Online. Sense is the system of record — HR, training, verified hours, payroll — and your published rotas flow in, verified hours flow out.

See Sense HR running on a real hospitality group.

Book a 20-minute demo. We'll walk through shift patterns, mobile-first staff, tronc and onboarding — on a venue shape that looks like yours.

Book a hospitality demo

Meet AMI — your AI agent stack.

AMI conducts the first-round interview.

Workflows named for UK HR.

Six AI agents working on your HR.

The only HR system that builds its own location hardware.

TrustID powers right-to-work.